A wheelchair space is a marked area of floor with a companion seat beside it, and it gets sold, held, and released differently from every other ticket in the building.
That difference explains why accessible tickets look sold out on a seat map while the box office still has them, and why a resale listing labeled accessible sometimes is not one.
What the venue has to provide
Under the ADA standards, assembly venues have to provide wheelchair spaces with at least one companion seat beside each one, spread across price levels and sightlines instead of clustered in a single tier.
In practice that means accessible seating exists at more than one price point in most large buildings. Crypto.com Arena publishes on its accessibility page that accessible seating is available on all levels of the arena. If a site shows you one option, you have not seen the whole inventory yet.
Buying online
On Ticketmaster the accessible inventory sits behind a filter. Open the interactive seat map, use the filter button or the wheelchair icon, and choose to see accessible tickets so the map shows only those.
The icons carry information. Ticketmaster’s accessible ticket help page says an accessible icon shown in pink is resale inventory rather than the venue’s own, and that for some events accessible tickets are never posted to resale at all. When that happens, the primary seller or the venue box office is the only route.
When to call instead
Call the box office when the map shows nothing, when a show is close to sold out, or when you need more than one companion seat. Venues hold accessible inventory back and release it, and a phone agent can see holds an interactive map will not show you.
Hollywood Bowl publishes its own terms for this. Its accessibility page states that accessible seats can be bought online like any other ticket, and that somebody buying an accessible seat may buy up to three additional companion seats in the same row and contiguous with it, with the closest available seats offered when the row is already sold.
Read the venue’s own accessibility page first, then call about the parts it does not cover. You will get a better conversation and a shorter one.
Transfer seats, aisle seats, and where the chair goes
If you can transfer out of your chair you have more options and one new question: where does the chair go during the show?
Ask for an aisle seat with a movable armrest, ask where the chair is stored, and ask how you get it back at the end without waiting out the entire building. That last part is the one venues answer worst.
The questions that decide the night
- Is my companion seat directly beside the space, or behind it?
- What happens to the sightline when the row in front stands up?
- Which entrance and which elevator serve that level?
- Where is the accessible restroom on that level?
- Is accessible parking sold separately, and does it sell out?
That last one catches people at arenas and stadiums. Accessible parking is often a separate purchase from the ticket, and it runs out well before the show does.
On the day
Crypto.com Arena runs guest services centers on the main and upper concourses that handle accessible seating requests on the day of an event, and lists its guest services line as (213) 742-7326. Most large venues run some version of that desk.
Find out where it is before you need it. If the seat you were sold does not work, that desk is where it gets fixed. The people checking tickets in the aisle cannot move you.
For the trip itself, every LA transport option and where each one stops is the companion piece to this one. Our own score card from a game night is the Savannah Bananas at Angel Stadium.
More on shows and big nights lives on the Events & Shows page, and the free LA guide gets you the next score card by email first.
